Wednesday, June 24, 2009

MLBAM hears the roar from the crowd

Via reader Keith K.:

"Just wanted to update you on the progress of the archive issue I emailed you about a week or so ago. After a number of emails to Bob Bowman (MLBAM President and CEO) and over 100 posts related to this issue on the support forum, MLB has decided to relent and revamped their policy to allow the archives of out-of-market games to be available immediately following the end of the game. As I understand it, in-market games will continue to fall under the 90 minute delay policy."
Great move by to hear the complaints from their best customers and change the policy! Can't say that we had much to do with it, but it's good to hear that MLBAM is paying attention.

Of course, that doesn't necessarily mean what you might THINK it means, given the blackout map to the right (click it for a larger version).

If you want to read the 110+ postings on this topic at the forums page(s), please click here. What's most telling is that their forum moderator/support guru kept having to make posts like these:
  • "I cannot provide you any further information as I do not know the specifics of the policy."
  • "I do not have specific information as to exactly why the policy has changed."
  • "If you'd like, you can contact our Customer Service Department"


[If you are from or MLBAM and would care to comment on the change in policy, please email me. I am looking for the "official" change in policy document. Thanks!]

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